Return & Refund Policy
Last Updated: 22 August 2026
At Sri Lanka Jeep Safari, we understand that travel plans can change. This Return & Refund Policy explains the cancellation, rescheduling, and refund conditions that apply to safari and tour bookings made through our website.
Because we provide travel experiences and services rather than physical products, traditional product returns do not apply.
1. Free Cancellation Period
Unless a different cancellation condition is clearly shown for a particular tour or package, customers may cancel an eligible booking at least 24 hours before the scheduled tour starting time for a full refund of the eligible booking amount.
The cancellation request must be received by Sri Lanka Jeep Safari before the applicable cancellation deadline.
2. Cancellations Within 24 Hours
Bookings cancelled less than 24 hours before the scheduled start time may be non-refundable because guides, vehicles, transport, entrance arrangements, and other resources may already have been reserved.
Where possible, we may consider a date change or alternative arrangement at our discretion and subject to availability.
3. No-Shows
Customers who do not attend the tour, are unavailable at the confirmed pickup location, or arrive too late for the tour to operate normally may be treated as a no-show.
No-show bookings are generally non-refundable.
4. Rescheduling
Requests to change the tour date or starting time are subject to availability.
Where a rescheduling request is made sufficiently in advance, we will make reasonable efforts to accommodate the requested change.
A price difference may apply if the new date, package, guest quantity, entrance ticket price, or other booking component has a different cost.
5. Cancellation by Sri Lanka Jeep Safari
If we cancel a tour because we are unable to provide the booked service, customers will normally be offered an alternative date, a suitable alternative experience, booking credit, or a refund of the amount paid for the cancelled service.
6. Weather and National Park Conditions
Safaris may occasionally be affected by severe weather, flooding, unsafe roads, government instructions, park closures, wildlife-management decisions, or similar circumstances.
Where the experience cannot operate safely or legally, we will work with the customer to provide a reasonable alternative, reschedule the tour, or issue an appropriate refund where applicable.
Minor weather changes, route changes, or reduced wildlife sightings do not automatically qualify for a refund where the tour can still operate safely.
7. Wildlife Sightings
Wildlife sightings cannot be guaranteed.
Elephants, leopards, birds, and other animals move freely within their natural environments.
A refund will not be issued solely because a particular animal was not seen during the safari.
8. Entrance Tickets
Refunds relating to entrance tickets may depend on whether the tickets have already been purchased or issued by the relevant national park, attraction, or third-party provider.
Where an entrance ticket becomes non-refundable once purchased, that amount may be deducted from any refund issued by Sri Lanka Jeep Safari.
Any applicable restriction will be communicated where relevant.
9. Customer-Requested Changes
Additional charges may apply where a customer requests a different package, additional guests, additional pickup distance, entrance tickets, or other optional services.
If the revised booking costs less than the original booking, any refund of the difference will depend on the timing of the change and any non-refundable costs already incurred.
10. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same booking or an incorrect amount has been processed, please contact us immediately with your booking number and payment details.
Once verified, any confirmed duplicate or incorrect payment will be corrected.
11. Refund Method
Approved refunds will normally be returned to the original payment method used for the booking.
We may require additional verification before processing a refund for security and fraud-prevention purposes.
12. Refund Processing Time
Once approved and processed by Sri Lanka Jeep Safari, refunds may take several business days to appear in your account.
The exact processing time depends on your bank, card issuer, payment gateway, and payment method.
International transactions may require additional processing time.
13. Payment Gateway or Bank Charges
Certain payment providers, banks, or card issuers may charge transaction, foreign exchange, or other fees.
Where such charges are imposed directly by a third party and are not returned to Sri Lanka Jeep Safari, they may not form part of the refundable amount.
14. Chargebacks
If you have a problem with a booking or payment, please contact us before initiating a chargeback.
We will make reasonable efforts to investigate and resolve genuine booking or payment concerns promptly.
Fraudulent or abusive chargebacks may be challenged using the relevant booking, communication, and payment records.
15. How to Request a Cancellation or Refund
To request a cancellation, rescheduling, or refund, contact Sri Lanka Jeep Safari and provide your booking number, customer name, booking date, tour date, and reason for the request.
Sri Lanka Jeep Safari
No 610/2 Court Junction
Dambulla 21100
Sri Lanka
Phone: +94 76 532 1755
Email: info@srilankajeepsafari.com
Contact Page: https://srilankajeepsafari.com/contact-us